Most orders placed before 3pm EST will be shipped out next business day, pending inventory availability. PilePad.com can only process orders shipping within the continental United States. Orders originate from Florida. For international shipments, contact us through Sales@PilePad.com. If an order is placed for an item out of stock, you will be contacted by our team with estimated delivery timeframe and given an opportunity for refund if the fulfillment time is not to your expectation.
All PilePad products purchased new from PilePad.com or through an approved dealer are covered under a 6-month Limited Warranty. The PilePad Warranty covers material defects and seam/stitch failure occurring within normal parameters of expected use. Material Seam and stitch warranty can be caused by improper manufacturing or a deficient material. Natural color fading due to UV impact is not included within the Limited Warranty. Punctures, rips, and tears caused by external objects are not included within the Limited Warranty.
The warranty runs for six (6) months from the date of original purchase. Labor, installation and/or shipping supplied by the manufacturer and/or installer are not covered. The consumer is responsible for normal care, cleaning and maintenance of their products.
A valid copy of the original invoice, showing date of purchase, is required for fabric replacement. If you believe your PilePad product is eligible for warranty, please send detailed photos to Warranty@PilePad.com.