PilePad products are covered under a limited 1-year Warranty, covering material imperfection or seam/stitch failure occurring within normal parameters of expected use. Seam and stitch warranty can be caused by improper manufacturing or a deficient material. Natural color fading due to UV impact is not included within the Limited Warranty. Punctures, rips, and tears caused by external objects are not included within the Limited Warranty.

Yes! PilePad uses weather resistant slip cover, which may come into contact with a variety of in-water substances which may leave, growth, dirt or other marine matter. Water and a cotton or microfiber rag should remove most dirt or residue. If a deeper clean is required, each PilePad includes a velcro seam at its back, which may be used to remove the interior foam from the shell. Once the shell is removed it can be hand-washed to remove remaining residue. Do not wash PilePad covers with heat, as they may shrink.

PilePads and Minis connect via a hidden zipper system integrated into the backside of each product. Connect PilePad Mini to PilePad by zipping the included connecting strap to the back of PilePad. No tools or accessories are required to make this connection. All product lines use the same connection system: PilePad, Mid, and Slim.

Tears caused by pressure or puncture are not included under warranty. For example, if your boat has a sharp bow rail which punctures the PilePad shell while docking, no warranty may be claimed. Warranty only covers a material defect or broken seam occurring within normal parameters of expected use, and not from the pressure (blunt or sharp) of an external object.

For most customers, your PilePads will be shipped via UPS and arrive in separate shipping boxes. Your PilePad(s) will arrive ready to install; no product assembly required. For assistance with installation, via our How To page, or contact a PilePad Installer for assistance.

Your PilePads are constructed to save your paint from scratching during impact, and in addition, can withstand a moderate amount of pressure. We like to say boats up to about 60 feet are prime for PilePad support. While larger boats can certainly benefit, this should be taken on a case by case basis. PilePad is not intended to save your vessel from major impact, and therefore, you should not operate your vessel expecting such support.