All PilePad products purchased new from PilePad.com or an authorized dealer are covered by a 1-Year Limited Warranty. This warranty covers material defects and seam or stitching failure that occur under normal, intended use.

Please note the following exclusions:

• Color fading due to UV exposure
• Punctures, rips, or tears caused by external objects or improper use
• Any product labeled as FINAL SALE at time of purchase (these items are sold without warranty coverage)

The warranty is valid for one (1) year from the original date of purchase. It does not cover labor, installation, or shipping costs related to any warranty claim. Customers are responsible for the regular care, cleaning, and maintenance of their PilePad products.

To initiate a warranty claim, you must provide a valid copy of your original invoice showing the purchase date. Please email clear, detailed photos of the issue to: Warranty@PilePad.com.