All PilePad products purchased new from PilePad.com or through an approved dealer are covered under a 6-month Limited Warranty. The PilePad Warranty covers material defects and seam/stitch failure occurring within normal parameters of expected use. Natural color fading due to UV impact is not included within the Limited Warranty. Punctures, rips, and tears caused by external objects are not included within the Limited Warranty.

Any products noted as FINAL SALE within the product description are sold without the PilePad Warranty.

The warranty runs for six (6) months from the date of original purchase. Labor, installation and/or shipping related to warranty fulfillment are not covered by the manufacturer and/or installers. The customer is responsible for normal care, cleaning and maintenance of their products.

A valid copy of the original invoice, showing date of purchase, is required for fabric replacement. If you believe your PilePad product is eligible for warranty, please send detailed photos to Warranty@PilePad.com.