Privacy policy

Effective Date: October 1, 2021
Last Updated: September 9, 2025

At PilePad Inc. ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pilepad.com (the "Site") or make a purchase from us.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or make a purchase
  • Subscribe to our email newsletter
  • Contact us via email, phone, or contact forms
  • Book a consultation through our scheduling system
  • Participate in surveys, contests, or promotions

This may include:

  • Name and contact information (email, phone, address)
  • Billing and shipping addresses
  • Payment information (processed securely through third-party processors)
  • Order history and preferences
  • Communication preferences
  • Custom project specifications and photos

Information Automatically Collected

When you visit our Site, we automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send order confirmations and shipping updates
  • Communicate about products, services, and promotions (with your consent)
  • Improve our website and user experience
  • Analyze site usage and performance
  • Prevent fraud and ensure security
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

  • Payment processors (for secure transaction processing)
  • Shipping companies (for order fulfillment within the United States)
  • Email service providers (for communications)
  • Website hosting and analytics services
  • Customer service platforms

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure payment processing systems
  • Site security assessments
  • Internal password protection to access your information
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve site functionality

You can control cookies through your browser settings, but disabling them may affect site functionality.

Email Communications

Marketing Emails

  • We send promotional emails only to subscribers who have opted in
  • Every email includes an unsubscribe link
  • You can update your preferences or unsubscribe at any time

Transactional Emails

Order confirmations, shipping notifications, and customer service communications — these are necessary for our business relationship and cannot be opted out of.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Customer order information is retained in perpetuity to ensure the highest level of service. No credit card information or other payment information is held within our order processing system unless you expressly request and sign off on this procedure.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict processing of your information
  • Data portability
  • Opt out of marketing communications

To exercise these rights, contact us at help@pilepad.com.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such a collection, we will delete the information immediately.

Geographic Scope

United States Only: We only ship products to addresses within the United States. Our services are intended for U.S. residents, and all data processing occurs within the United States. If you are located outside the United States, please do not use our services or provide personal information through our Site.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the updated policy on our Site
  • Updating the "Last Updated" date at the top of this policy

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, and the right to delete personal information. For more information or to exercise these rights, contact us at help@pilepad.com.

This Privacy Policy is effective as of the date listed above and applies to all information collected by PilePad Inc. from users within the United States.