Types of Marina Pilings
November 16, 2023
Need help? Help@PilePad.com
Privacy Policy
Effective Date: October 1, 2021
Last Updated: September 9, 2025
At PilePad Inc. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pilepad.com (the “Site”) or make a purchase from us.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
Create an account or make a purchase
Subscribe to our email newsletter
Contact us via email, phone, or contact forms
Book a consultation through our scheduling system
Participate in surveys, contests, or promotions
This may include:
Name and contact information (email, phone, address)
Billing and shipping addresses
Payment information (processed securely through third-party processors)
Order history and preferences
Communication preferences
Custom project specifications and photos
Information Automatically Collected
When you visit our Site, we automatically collect:
IP address and location data
Browser type and version
Device information
Pages visited and time spent
Referring website information
Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide customer service and support
Send order confirmations and shipping updates
Communicate about products, services, and promotions (with your consent)
Improve our website and user experience
Analyze site usage and performance
Prevent fraud and ensure security
Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
Payment processors (for secure transaction processing)
Shipping companies (for order fulfillment within the United States)
Email service providers (for communications)
Website hosting and analytics services
Customer service platforms
Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate security measures to protect your personal information, including:
SSL encryption for data transmission
Secure payment processing systems
Site security assessments
Internal password protection to access your information
Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Remember your preferences and settings
Analyze site traffic and usage patterns
Provide personalized content and advertisements
Improve site functionality
You can control cookies through your browser settings, but disabling them may affect site functionality.
Email Communications
Marketing Emails
We send promotional emails only to subscribers who have opted in
Every email includes an unsubscribe link
You can update your preferences or unsubscribe at any time
Transactional Emails
Order confirmations, shipping notifications, and customer service communications
These are necessary for our business relationship and cannot be opted out of
Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Customer order information is retained in perpetuity to ensure the highest level of service. No credit card information or other payment information is held within our order processing system unless you expressly request and sign off on this procedure.
Your Rights and Choices
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Delete your personal information
Restrict processing of your information
Data portability
Opt out of marketing communications
To exercise these rights, contact us at help@pilepad.com.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such a collection, we will delete the information immediately.
Geographic Scope
United States Only: We only ship products to addresses within the United States. Our services are intended for U.S. residents, and all data processing occurs within the United States. If you are located outside the United States, please do not use our services or provide personal information through our Site.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
Posting the updated policy on our Site
Updating the “Last Updated” date at the top of this policy
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: help@pilepad.com
Mail: PilePad Inc., 5931 Ravenswood Road, #A16, Fort Lauderdale, FL 33312
Instagram: @PilePad
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it’s used, and the right to delete personal information. For more information or to exercise these rights, contact us at help@pilepad.com.
This Privacy Policy is effective as of the date listed above and applies to all information collected by PilePad Inc. from users within the United States.
