All PilePad products purchased new from PilePad.com or an authorized dealer are covered by a 1-Year Limited Warranty. This warranty covers material defects and seam or stitching failure that occur under normal, intended use.
Please note the following exclusions:
• Color fading due to UV exposure
• Punctures, rips, or tears caused by external objects or improper use
• Any product labeled as FINAL SALE at time of purchase (these items are sold without warranty coverage)
The warranty is valid for one (1) year from the original date of purchase. It does not cover labor, installation, or shipping costs related to any warranty claim. Customers are responsible for the regular care, cleaning, and maintenance of their PilePad products.
PilePads are relatively easy to install, as long as you have safe access to the piling. We always recommend a professional installation, should your pilings be surrounded by water and require a floatation device to access. With questions or concerns regarding installation, email us at help@pilepad.com, OR DM us on Instagram.
Yes! All PilePad products use a weather resistant slip cover, which can be washed a few ways. may come into contact with a variety of in-water substances which may leave, growth, dirt or other marine matter. Water and a cotton or microfiber rag should remove most dirt or residue. If a deeper clean is required, each PilePad includes a velcro seam at its back, which may be used to remove the interior foam from the sheath. Once the sheath is removed it can be hand-washed to remove remaining residue.
PilePads and Minis connect via a hidden zipper system integrated into the backside of each product. Connect PilePad Mini to PilePad by zipping the included connecting strap to the back of PilePad. No tools or accessories are required to make this connection. All product lines use the same connection system: PilePad, Mid, and Slim.
Tears caused by pressure or puncture are not included under warranty. For example, if your boat has a sharp bow rail which punctures the PilePad shell while docking, no warranty may be claimed. Warranty only covers a material defect or broken seam occurring within normal parameters of expected use, and not from the pressure (blunt or sharp) of an external object.
Every dock is different, that’s why we offer a variety of padding systems. If you have questions on which products to purchase, email us at Sales@PilePad.com. For a faster response, send us a message on Instagram.
For most customers, your PilePads will be shipped via UPS and arrive in separate shipping boxes. Your PilePad(s) will arrive ready to install; no product assembly required. For assistance with installation, via our How To page, or contact a PilePad Installer for assistance.
Your PilePads are constructed to save your paint from scratching during impact, and in addition, can withstand a moderate amount of pressure. We like to say boats up to about 60 feet are prime for PilePad support. While larger boats can certainly benefit, this should be taken on a case by case basis. PilePad is not intended to save your vessel from major impact, and therefore, you should not operate your vessel expecting such support.
We get it—sometimes what looks perfect online doesn’t fit your dock setup. That’s why we offer a straightforward 30-day return window from the date your order arrives.
You’ve got 30 days from delivery to return your PilePads, as long as they’re in original, unused condition. Basically, if you haven’t strapped them to a piling yet, you’re good to go.
You handle return shipping. Need a shipping label? Email returns@pilepad.com and we’ll create one for you. Just know that shipping costs get deducted from your refund—that’s just how the math works.
We move fast. Once we receive your returned items, we’ll process your refund within 2 business days. Your bank or credit card company might take up to 5 additional days to show the money back in your account (that’s on them, not us).
Items that have been installed or used
Products damaged by anything other than shipping
Items marked as FINAL SALE at purchase
Custom or special-order products (like PolePads made to your measurements)
Hit us up at returns@pilepad.com. We’re here to make this as painless as possible.
Remember: This return policy is separate from our 1-Year Limited Warranty, which covers manufacturing defects and material failures.